Thanks for shopping at SkinDekho. We value your satisfaction and want to make sure you have a premium shopping experience. If you are not entirely satisfied with your purchase, we are here to help.

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1. Returns Policy

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, the item must fulfill the following conditions:

• The item must be unused, unopened, and in the same condition that you received it.
• The item must be in its original packaging.
• You must have the receipt, invoice, or proof of purchase.

Note: Certain hygiene or medical products are exempt from return/refund if opened due to safety regulations.

2. Refunds Process

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer's policies (typically 5-7 business days).

3. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (unless the return is due to our error, such as a damaged/incorrect product).

4. Order Cancellations

Orders can only be cancelled before they have been shipped. Once the status of your order has transitioned to "Shipped", we cannot cancel the order, and you must initiate a standard return process upon receiving the products.

5. Contact Us

If you have any questions on how to return your item to us, please contact us at: